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This week, our Trondheim-based Google Alerts team launched support for feeds, a highly requested feature you can use to receive alerts via the feed reader of your choice. (Of course, we think the best places to view your updates are iGoogle and Google Reader.) Until now, alerts have been delivered via email only, but those days are over. Now your News, Web, Blog, Video, and Groups alerts are more easily accessible than ever.

Once you sign in to Google Alerts and create an alert, you can opt for feed delivery by clicking ‘Edit’ next to your alert on the ‘Manage Your Alerts’ page and changing your ‘Deliver to’ selection from ‘Email’ to ‘Feed’ (click on the image to see larger).

Two other notable improvements to Google Alerts are that we’ve made them faster (especially News alerts) and are now including — where possible — images in News alerts. It’s a busy time in Trondheim these days, so stay tuned for more changes to Google Alerts in the coming months.

Have feedback or a feature request? Send your thoughts our way.

Posted by Jaime Forman-Lau, Online Operations

(Note: Click on the first result in each of the search results pages linked to throughout the post to see this feature in action.)

A scanner is a wonderful tool. Every day, people all over the world post scanned documents online — everything from official government reports to obscure academic papers. These files usually contain images of text, rather than the text themselves.But all of these documents have one thing in common: someone somewhere thought they were they were valuable enough to share with the world.

In the past, scanned documents were rarely included in search results as we couldn’t be sure of their content. We had occasional clues from references to the document– so you might get a search result with a title but no snippet highlighting your query. Today, that changes. We are now able to perform OCR on any scanned documents that we find stored in Adobe’s PDF format. This Optical Character Recognition (OCR) technology lets us convert a picture (of a thousand words) into a thousand words — words that can be searched and indexed, so that these valuable documents are more easily found. This is a small but important step forward in our mission of making all the world’s information accessible and useful.

While we’ve indexed documents saved as PDFs for some time now, scanned documents are a lot more difficult for a computer to read. Scanning is the reverse of printing. Printing turns digital words into text on paper, while scanning makes a digital picture of the physical paper (and text) so you can store and view it on a computer. The scanned picture of the text is not quite the same as the original digital words, however — it is a picture of the printed words. Often you can see telltale signs: the ring of a coffee cup, ink smudges, or even fold creases in the pages.

To people reading these documents, the distinction between words and pictures of words makes little difference, but for a computer the picture is almost unintelligible. Consider a circle. Should it be read it as a zero, the letter ‘O’, just a circle, or the ring from my coffee cup? People learn to answer this kind of question very quickly, but for the computer it is a painstaking and error-prone process.

To see our new system at work, click on these search queries. Note the document excerpt in the search results, along with the full text presented after the ‘View as HTML’ link:

[repairing aluminum wiring]
[spin lock performance]
[Mumps and Severe Neutropenia]
[Steady success in a volatile world]

Posted by Evin Levey, Product Manager

The reliability of cloud computing has been a hot topic recently, partly because glitches in the cloud don’t happen behind closed doors as with traditional on-premises solutions for businesses. Instead, when a small number of cloud computing users have problems, it makes headlines. As with most things at Google, we are fanatical about measuring the availability of Gmail, and we thought it best to simply share our reliability metrics, which we measure as average uptime per user based on server-side error rates. We think this reliability metric lets you do a true side-by-side comparison with other solutions.

We measure every server request for every user, every moment of every day. Any millisecond delay is logged. Over the last year, Gmail has been available more than 99.9 percent of the time — for everyone, both consumers and business users. The vast majority of people using Gmail have seen few issues, experienced no downtime, and have continued to have a great Gmail experience, with exception of an outage in August 2008. If you average all these data together, including the August outage, across the entire Gmail service, there has been an aggregate 10-15 minutes of downtime per month over the last year of providing the service. That 10-15 minutes per month average represents small delays of a couple of seconds here and there. A very small number of people have unfortunately been subject to some disruption of service that affected them for a few minutes or a few hours. For those users, we are very sorry. And for Google Apps Premier Edition customers, we have extended service level agreement credits to them.

So how does greater than 99.9 percent reliability compare to more conventional approaches for business email? We asked some experts. Naturally, the normal caveats apply for on-premises solutions, since each individual business environment will vary, depending on server reliability, staff response time, and actual maintenance schedules for each application.

According to the research firm Radicati Group, companies with on-premises email solutions averaged from 30 to 60 minutes of unscheduled downtime and an additional 36 to 90 minutes of planned downtime per month.¹

Looking just at the unplanned outages that catch IT staffs by surprise, these results suggest Gmail is twice as reliable as a Novell GroupWise solution, and four times more reliable than a Microsoft Exchange-based solution that companies must maintain themselves. And higher reliability translates to higher employee productivity. Gmail’s reliability jumps to more than four times as reliable as a GroupWise solution and 10 times more reliable than an Exchange-based solution if you factor in the planned outages inherent in on-premises messaging platforms. But this isn’t the only way Google Apps helps businesses do more with their resources. Compared to the costs of Microsoft Exchange, IBM Lotus or Novell GroupWise — including software licensing, server expenses and the labor associated with deploying, maintaining and upgrading them on a regular basis — Google Apps leaves companies with much more time and money to focus on their real business.

We are now extending what we’ve learned from Gmail to the other applications in Google Apps.

Today, we’re announcing that we will extend the 99.9 percent service level agreement we offer Premier Edition customers on Gmail to Google Calendar, Google Docs, Google Sites, and Google Talk. We have been delivering high levels of reliability across all these products, so it makes sense to extend our guarantees to them.

More than 1 million businesses have selected Google Apps to run their business, and tens of millions of people use Gmail every day. With this type of adoption, a disruption of any size — even a minor one affecting fewer than 0.003% of Google Apps Premier Edition users, like the one a few weeks ago — attracts a disproportional amount of attention. We’ve made a series of commitments to improve our communications with customers during any outages, and we have an unwavering commitment to make all issues visible and transparent through our open user groups.

Google is one of the 1 million businesses that run on Google Apps, and any service interruption affects our users and our business; our engineers are also some of our most demanding customers. We understand the importance of delivering on the cloud’s promise of greater security, reliability and capability at lower cost. We are hugely thankful to our customers who drive us to become better every day.

1. The Radicati Group, 2008. “Corporate IT Survey – Messaging & Collaboration, 2008-2009″

Posted by Matthew Glotzbach, Product Management Director, Google Enterprise

It was exactly two years ago at the EDUCAUSE conference that we first announced our free Google Apps offering for educational institutions. We’ve kept pretty busy in that time, working closely with thousands of schools to reach 2.5 million students, staff, and faculty actively using Google Apps on campuses across the globe. As part of this mission, we also recently drove our eco-friendly bus (think bio-fuel and solar panels) to universities across the country to hear directly from people using Google Apps. Here’s what some of them had to say:

One thing hasn’t changed in the last two years: Google Apps still offers academic institutions, from neighborhood schools to international universities, free integrated solutions for email, calendaring, and online document and site sharing. We’re glad to be back at EDUCAUSE this week in Orlando to reminisce about how far technology in education has come since 2006, and to look forward toward even more possibilities for innovation.

If you’re involved in education, check out Google Apps to see if it can help make your school a more effective learning community. And if you’re a student, visit the newly launched Google for Students Blog to find Google-related information relevant to you.

Posted by Miriam Schneider, Associate Product Marketing Manager

(Cross-posted from the Google Mobile Blog)

With the U.S. elections less than a week away, voting drives are ramping up. Political parties and non-partisan groups alike are sending out volunteers to encourage citizens to vote on November 4. To make sure these volunteers have the same voter info tools available to them on their phone as on their computer, we’ve now launched a mobile voting locator tool on m.google.com/elections. (Click here to send this to your phone.)

Now, volunteers can type in the home address of any registered voter and find his or her voting location, whether they’re in an office making phone calls, working from a booth set up outdoors, or going door to door. While on the go, they can use Google Maps for mobile to find their next address or display directions to voting locations.

Of course, between talking to potential voters, volunteers can check out the Elections section in Google News for mobile for the latest updates (go here on your phone), or just search for a nearby coffee shop to stay warm.

Posted by Steve Kanefsky and Jerry Morrison, Google Mobile engineers